ORDER INFORMATION
Blank Orders: First column quantity required. EQP pricing on stock items only.
Catalog quantities will ship within 24 hours if received by 1 pm. If “assembly” is
requested for chairs (chair and pillow, if applicable, inserted into carry bags), please
allow 48 hours.
Verbal orders: Not accepted.
Less-than Minimum: Add $50(v) per color. Absolute minimum is half of first column
quantity. Embroidered items – no less than minimum accepted. Applies to blank
goods and printed.
Over/Under Runs: We always attempt to ship exact quantities; however, all orders
are subject to a 5% over/under. Quantity shipped will be invoiced. EXACT quantity
request will incur a $30(V) charge. There is no charge for orders marked ONLY “No
Over” or “No Under” but these orders risk being shipped under or over quantity
ordered.
Cancellations: $30(V) per order plus all other costs incurred up to the time of
cancellation. Cancellations on orders already printed will not be accepted. All
cancellations must be in writing.
Order Changes: Any changes made to an existing order after received at factory
must be confirmed in writing via fax or email. Order changes may delay delivery.
Claims: Customer service must be notified of any quality issues regarding
merchandise or imprint within 30 days of receipt of order. Returns must include
a valid return authorization number. Blank merchandise is subject to a 20%
restocking fee. No claim or return will be accepted or credited 30 days after
shipment. Southern Plus will replace the goods or refund the purchase price for the
merchandise at Southern Plus’ discretion.
Co-op Programs: Call for details.
Production Time Stock Items: 5-7 business days on screen printed orders from
receipt of art approval; standard catalog quantities. Allow additional 7 days for
embroidery and heat transfers. Requests for faster delivery will be reviewed and
confirmed if possible by customer service.
Rush Service: Free 24-Hour rush service available on select items. 3 day rush
available on most screen printed items for $62.50(V) charge. See full details on
website.
Samples: Available at EQP plus shipping. Sample orders up to $10(V) are no charge
except shipping charges. Limit three (3) blank samples per item. Exclusions may
apply. Samples may be blank or random.
Spec samples: EQP pricing plus regular setup charges. Call for pricing on items
decorated with Heat Transfer or embroidery.
Self-Promo: Most items available at EQP less 20%, max third column quantity.
Normal setup charges apply. Exceptions apply. Contact customer service for full
details. Copy must include distributor name and logo.
Acknowledgements: All printed orders will be acknowledged by fax or email. Please
review carefully and confirm all details. Orders will not be released for production
before receipt of approval.
Re-orders: Orders placed within a year - Setup Free $35 (v). Orders placed after a
year - regular setup fees apply. Must include original purchase order number and
complete order information (products, quality, logo name, etc.) and copy of the
artwork for verification.
Payments: Net 30 days upon credit approval. Payments not received by the due
date are subject to a 1.5% per month late payment charge. First orders, custom
orders and large orders may require a deposit or prepayment. Credit application is
available on website or may be requested from customer service. We accept Visa,
Mastercard or American Express at the time your order is placed. After orders have
been shipped and invoiced we will no longer accept credit card payments. There
will be a $40(V) charge for checks returned due to NSF.
F.O.B. Point: Varies by product. GA, CA, SC, MA, WI, CO, NY.
ARTWORK & IMPRINT METHODS
Email to: artwork@southernplus.com. Must include PO#, Company Name, Your
Name, Phone #, Item #.
Art Requirements: Adobe Illustrator or Photoshop in a format of AI, EPS, TIFF or PDF.
Vectored art with fonts converted to curves. 600dpi or higher at 100% or larger.
Black and White CAMERA READY. Art will be maxed out to our imprint area unless
otherwise requested.
Recreating Artwork: $40(V) per hour, one-hour minimum. Art charges are advised
in advance. Typesetting is $15(V) for straight type and $25(V) for curved or font
matching. One edit to artwork will be at no charge. Additional edits requested by
customer will be charged $10(V) per edit.
Imprint Charges: Screen print – see product details in catalog. Heat Transfer –
pricing based on size of logo and quantity. Please contact customer service for
pricing.
SETUP CHARGES: Screen charges for screen print - $55(v) per color.
Ink Color Change: $30(v) per change, per screen.
PMS Color Match: $50(v) per color. Exact color match is not guaranteed.
Embroidery: Please call customer service for pricing. Please provide thread color or
PMS color for matching.
Artwork with tight registration: Artwork with tight registration, halftones, screen tines
and/or bleeds must be reviewed by our Art Department for approval. Avoid very fine
lines, both in type and illustrations.
Copyright/trademark laws: Southern Plus assumes that artwork submitted for
reproduction in producing an order, was submitted in full compliance with the laws
governing copyright, trademarks, etc.
PROOFS AND CONFIRMATIONS
Paper proof and order confirmation: Are sent via fax or email at no charge. Approval
of artwork, pricing, product details and ship date is required before production is
scheduled. Delays in approval may delay production. Proofs are sent on all orders
and reorders unless otherwise requested on PO. NO CREDIT WILL BE ISSUED FOR
ANY ART ERRORS AFTER APPROVAL.
Rush Orders: Proofs are waived.
Pre-Productions Proof: $20(v) plus regular charges (product, setup, run charges)
$150 fee for transfers (non-refundable)
Virtual Proofs: Available on website free of charge.
SHIPPING/PACKAGING
Shipping Methods: UPS, FedEx or truck line by request. USPS only available for
APO addresses.
Truck Shipments: INSIDE DELIVERY must be noted on PO if no loading dock or
unloading is required.
Packaging and shipping weights are approximate and available online at
www.Southernplus.com.
Quantity Discrepancy: Any discrepancy in quantity received must be reported to
carrier upon arrival and noted on shipping documents.
Drop Shipments: $7.50(V) per additional address.
Third Party Carriers: $8.75(V) pallet fee or $2(V) per carton handling applies. If we
ship on your account, you assume responsibility for the shipment from the time the
order is ready for pickup.
Individual Item Packaging: For individual polybags add $0.40(V) per item. Other
individual or custom packaging available – please contact customer service for
quote.
Insertions: Southern Plus will insert your items at a charge of $0.50(V) per item (UPC
labels, cards etc.). Subject to change based on type of insertion.
Special Shipping or Packaging: May require extra lead time. Instructions must be
sent to Southern Plus prior to production.
Ship Date Estimate: Orders may ship BEFORE the requested ship date unless
specifically stated on PO to not ship early.
MISCELLANEOUS
Product Safety: Our products are designed to meet all U.S. standards for product
safety. Please visit the compliance page on our website to view product safety
details.
Prop-65: All shipments to California will include a product warning label in
accordance with Proposal 65.
General Disclaimer: All orders subject to product availability. Price, specifications
and availability are subject to change without notice. Southern Plus cannot
guarantee continuity of exact shade, color, size, weight, texture, or construction of
finished goods. Check our web site at www.southernplus.com to confirm current
pricing and product information.
We cannot be held liable for inaccurate information on third party websites or
search engines. Photographs in this catalog or on website may not show true color
or texture of product.
Trademark Usage: Logos shown in this catalog are for illustrative purposes only
and do not imply endorsement and are not for sale except by authorized owner. We
reserve the right to use all printing images in our advertising and displays unless
otherwise notified in writing at the time of order.
Force Majeure: Southern Plus cannot be held responsible for delays in the
performance or nonperformance caused by circumstances beyond our reasonable
control, including but not limited to natural disasters, fire, war, government
regulation, accident, strikes or labor problems, port congestion, customs
inspections/holds, or shortages or inability to material, equipment or transportation.
Product representations: Every effort has been made to ensure all product images,
proofs and virtual proofs are accurate and true to the products. However, due to
changes in stock, screen color variations, and other factors, we encourage you to
request a sample before placing your order so that you can be sure the product is
exactly what you’re expecting. Small variations in images and virtual proofs are to
be expected and will not result in credits.
Southern Plus 2020